Missing money or lost progress

What it is

Contact support if your balance looks wrong, money is missing, or you’ve lost progress.

How to contact support

1. Open Bank → Money history and take a screenshot.
2. Open Settings → 🆘 Contact support. Send the screenshot with your @username and what you expected to see.
3. If you’ve lost progress, tell support the last date your game was right.
4. If you paid for a top-up that didn’t arrive, send support your @username and checkout code.

Tips

Don’t pay anyone who promises to give you game money or items.