What it is
Can't get in? on the login screen lets you ask for help without logging in or sending a DM. Use Check a ticket to see your request and reply to questions.
/report is a form for reporting bugs, cheating, money problems and account issues.
How to ask for help
- On the login screen, tap Can't get in? → Ask the team.
- Enter your username or email. You can also add an X handle or WhatsApp number, and a note.
- Keep the ticket code you receive.
- To check your request, tap Can't get in? → Check a ticket and enter your latest code. You can see its progress and answer any questions there. If your password reset is approved, you can set your new password on that screen.
To report an issue, use /report, choose a type and enter a title and details. You can add up to 3 screenshots and optional contact details. You’ll get a reference to check the report’s status.
Rules & numbers
- Replies usually arrive within 24 hours, or within 48 hours when it’s busy.
- Report titles must be 3–120 characters. Details must be 10–5,000 characters.
- Report statuses are New, Looking, Fixed, Not a bug and Duplicate.
- A mistaken self-lock may be unlocked through a support ticket. A ban cannot be lifted this way.
Tips
- Try Forgot password first; it’s instant. Use Ask the team if the questions can’t help.
- Report on a player blocks them. Settings → 🆘 Contact support sends a message to the support team.
- Never share your ticket code or password in a DM.